Who we are

At WPsector, we are committed to protecting our users’ privacy. This Privacy Policy outlines how we collect, use, share, and protect personal information obtained through our OpenAI-powered technical support chat on our WordPress platform.

1. Information We Collect

When you use our technical support chat, we may collect certain types of information, including:

• Personally Identifiable Information (PII): Such as your name, email address, and other contact details that you choose to provide during the chat interaction.
• Chat Conversation Content: Messages and interactions in the chat may be temporarily stored to provide accurate and effective assistance.
• Technical and Usage Data: This includes information such as IP address, browser type, operating system, and details about your interactions with our site, which we collect to enhance service performance and troubleshoot technical issues.

2. How We Use Your Information

The information collected in the WPsector chat is used for the following purposes:

• Personalized Technical Support: We use the information to respond to your WordPress-related technical queries and improve the quality of our support.
• Service Improvement: Technical and usage data allow us to identify and resolve technical issues and optimize our site’s functionality.
• Analytics and Statistics: We may analyze data in an aggregated and anonymized form to evaluate chat usage and improve user experience.

3. Information Sharing

WPsector does not sell, rent, or share your personal information with third parties without your consent, except in the following cases:

• Service Providers: We may share data with trusted service providers, such as OpenAI, who assist us in processing and enhancing chat responses. These providers are obligated to protect your information and may only use it for the purposes specified by us.
• Legal Compliance: We may disclose information as necessary to comply with legal obligations or in response to valid requests by government authorities.

4. Data Security

WPsector takes reasonable measures to protect your personal information against unauthorized access, use, and disclosure. However, no data transmission over the Internet is completely secure, so we cannot guarantee the absolute security of information transmitted through the chat.

5. Data Storage and Retention

The information collected is stored securely and retained only as long as necessary to fulfill the purposes mentioned in this policy. Thereafter, the data is either deleted or anonymized.

6. User Rights

Depending on your place of residence, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us at [pepparera@gmail.com].

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post any changes on this page and indicate the date of the latest revision at the top of the policy. We encourage you to review this page periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the use of your data in the WPsector chat, please contact us at:

Email: [pepparera@gmail.com]